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Terms and Conditions


RESERVATIONS AND DEPOSITS

A deposit is due within 7 days after making your reservation in order to secure your reservation. Final payment is due 60 days prior to your arrival date. For all HOLIDAY bookings (Thanksgiving, Christmas and New Year’s) the deposit payment is due within 7 days after confirming a reservation and the balance is due 90 days before arrival date. For last minute bookings (arrivals within 60 days of reservation date) FULL PAYMENT is due within 3 days.  Failure to pay on time will result in automatic cancellation of the reservation and automatic forfeit of all monies paid to date.

 

CHECK-IN AND CHECK-OUT TIME

Plan to arrive at your villa no earlier than 3:00PM.  Do not use the villa or premises before this time.  We make every effort to ensure your villa is ready at 3:00PM but we cannot guarantee.  Check-out time is 11:00AM.  In order to prepare the villa for the next arrival, we ask that you depart no later than 11:00AM.

 

OCCUPANCY

The Guest agrees not to exceed the occupancy allowed by this property as described in this Rental Agreement (infants 1 year or under are not included).  Akumal Villas does not rent to minors.  Penalty for violation of this Agreement is outlined in Paragraph 4.

 

PENALTY FOR VIOLATION OF THIS AGREEMENT

If Guest violates any of the conditions or restrictions of this Agreement, the Guest agrees that the Agent and/or Manager of the property may terminate this Agreement and enter the Villa.  Upon notice of termination of the Agreement, the Guest and all invitees of Guest shall vacate the Villa immediately without being entitled to any refund of rent or security deposit.

$45 US VILLA ACCIDENTAL DAMAGE FEE

 Accidental Damage Plan is required and needs to be paid on the balance due date.

Damages include accidental breakage or damages to the property in excess of “normal wear and tear” which is deemed to be a maximum of $50.00 USD, and covers up to $1,500 US . All damages in excess of this amount will be claimed by the agency.

Guest agrees to surrender property in the same condition as it was at the commencement of the rental period. In cases of abuse, negligence or malicious damage to rental property, Guest will reimburse Agent and/or Owner the amount of all damage including excessive

housekeeping expenses and reasonable attorney’s fees.

 

INDEMNIFICATION OF AGENT BY GUEST

Guest agrees to indemnify and save Agent, its employees, other Agents and Managers, free and harmless from any claim or liability for any loss or damage whatsoever arising from, related to, or in connection with rental of the Dwelling, including but not limited to any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by any Guest or any Guest’s invitee.

 

LEASEHOLDER RESPONSIBILITIES

While there may be numerous occupants in a given dwelling, only the reserving party will be held responsible by the Agent for the payment and other lease holder responsibilities enumerated in the lease.

 

RATES, ACCOMMODATION SUBSTITUTION AND AMENETIES

All prices, services and amenities are subject to change without

notice. Akumal Villas reserves the right to substitute similar services, accommodations or amenities if they become unavailable due to

circumstances beyond our control or if a price, service or amenity was shown or quoted incorrectly. All prices are in U.S. Dollars.

 

REPAIRS/CONSTRUCTION

Even the best or newest equipment occasionally malfunctions and cannot be guaranteed 100% of the time.  Akumal Villas and the Villa Owners use the best Managers and maintenance personnel available in the Akumal area. Problems are corrected as soon as humanly possible.  Agent, Manager or an authorized employee or repairman may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises.  Refunds will not be issued due to malfunctioning equipment or other Guest dissatisfaction.  Akumal Villas rents properties in a highly desirable, developing resort area with properties occasionally under construction.  We do not move people or give refunds due to construction noise.  You can expect a courteous and professional attitude toward problem solving.

 

PETS

Pets are not permitted in our villas or on the premises without prior written approval and payment of an additional Pet Fee.

 

PROPERTY AVAILABILITY

In the event that the dwelling is rendered unavailable (due to natural disasters such as hurricanes), or should the dwelling be undergoing any unexpected major repairs, Agent shall be held harmless by Guest.  Agent will make every effort to arrange alternative accommodations, but if not possible, guests will have the option of rescheduling within 12 months in the same season or pay any difference of rate for another season.  Guest is encouraged to purchase travel insurance which may reimburse the full rental rate for covered reasons. It is the responsibility of Guests to verify coverage with their travel insurance carrier.

 

TRAVEL INSURANCE

Travel insurance can protect from losses you may incur because of unforeseen circumstances, illness,

injuries and even mandatory evacuation. Akumal Villas highly recommends purchasing travel insurance through TRAVEL GUARD.

CANCELLATION/RESCHEDULE POLICY

Cancellations and reschedules are effective on the date written notice is received by e-mail in our office.

Cancellations: All payments are non-refundable and non-transferable, unless Akumal Villas is able to re-rent the same property for the same rate and dates of travel, subject to a $200 cancellation fee. Cancellations made 30 days or less prior to arrival are 100% non-refundable.

Rescheduling/Changes: You may reschedule 30 days or more prior to your arrival date, with the same property and number of nights, for travel within one year of the original check-out date, subject to a $50 rescheduling fee and payment of any balance due.  Rescheduled reservations are subject to availability and price increases, and the weekly rate is based on the new reservation dates. A change in the number of guests must be done before final payment and is subject to a $50 change fee.

*Please note if we re-rent only a few of your reserved dates you will be offered a refund for those nights minus the $200 cancellation fee OR a chance to reschedule the full number of nights, see above for more details.

*No refund of extra people charges cancelled less than 15 days prior to Arrival


Holidays: Holiday reservations may NOT be rescheduled. Holidays include Christmas and New Year’s, Easter, Thanksgiving and Presidents week. 

NO REFUNDS FOR EARLY CHECK-OUTS OR NO SHOWS: Guest agrees that once they have checked in to the property, no refund will be made for early check-outs. If Guest does not cancel the reservation and does not arrive for the Guests rental period, all monies paid will be forfeited.

 

HURRICANE EVACUATION/ CANCELLATION POLICY: PLEASE READ CAREFULLY 

Agent will not issue any refunds for inclement weather, hurricane evacuations or any other natural disasters. Agent has the right to cancel reservations if dwelling is rendered uninhabitable because of hurricane damage (destruction of home, loss of power and other services, etc). In the event of mandatory hurricane evacuation, guests will be allowed to reschedule any unused nights within 12 months in the same season or pay any difference of rate for another season. Guests may purchase travel insurance which may cover unforeseen weather circumstances, mandatory hurricane evacuations and other natural disasters. It is the responsibility of Guests to verify coverage with their travel insurance carrier.

 

PERSONAL PROPERTY/VALUABLES

Every house is fitted with a safe and there are locks on all doors and windows. Your manager will explain about security and your caretakers will show you how to lock the doors and windows. Please give them your full attention and dont forget to lock up valuables and always lock doors and windows when leaving. We also highly recommend locking up when enjoying the pool or beach. Do not leave money or valuables unattended in the Villa. Neither Agent nor Owner will be held liable for any thefts. Thoroughly check all drawers and closets before departing. Agent will only return items left behind upon request. The cost of shipping ranges from $100 to $200 depending on the item plus a service fee of $50.00USD which are the responsibility of the Guest. 

 

AMENITIES

Akumal Villas will not issue refunds for non-functioning or closed amenities, for example Internet and Satellite TV.

 

 

OWNERS CLOSETS

Some closets are solely for Owners use and will be locked and not available for Guest use.

 

PROHIBITED VEHICLES

Parking is not allowed on the streets. The communities do not allow campers, motor homes, motorcycles, boats and boat Trailers and recreational vehicles.

 

SMOKING AND ILLEGAL DRUGS

Smoking is prohibited inside all villas. Under no circumstances shall any illegal drugs be allowed on the property. Guest understands that the possession and use of any substance is grounds for immediate eviction and forfeiture of payment.

 

USE OF PROPERTY

Any use of the dwelling other than residential use during a family vacation must be approved in writing by the Agent. If the dwelling is to be used for any event such as weddings, receptions, parties, large gatherings or photo shoots, the Guest agrees to submit a request for approval to the Agent and adhere to the Agents determination on that request. If the Agent approves the event, the Guest will be required to pay an event fee and an additional Security Deposit. If the Guest misrepresents an event (said misrepresentation to be determined by the Agent), the Guest will forfeit the security deposit paid and may be asked to vacate the property without being entitled to any refund. Guests are to be mindful that the properties that Akumal Villas represent are located in residential communities. Guests are expected to respect the noise ordinance in each community which includes stopping all loud music and parties by 10PM.

 

HOMES/VILLAS

Akumal Villas and the Owner shall not be held responsible for providing any additional furnishings or equipment not available presently in the residence. It is understood that each property and its furnishings are privately owned and Akumal Villas acts solely as the Rental Agent for the owner. If furniture is moved, you will be responsible for any charges incurred in returning it to its proper location.

 

INTERNATIONAL TRAVEL DOCUMENTATION

U.S. citizens are required to present a valid passport when traveling to Mexico. Unaccompanied minors or minors traveling without one or both parents must carry a notarized letter signed by both parents giving them permission to do so. Citizens of other countries should check entry requirements with the Mexican Consulate, ticketing agent or airline. Requirements may change and it is the responsibility of the Guests to ensure they have the correct travel documentation to enter Mexico and return to their homeland. No refunds will be made to passengers affected by their failure to possess proper documents.

 

VILLA DOCUMENTS

Check-in instructions with driving directions are emailed when Final Payment, Villa Accidental Damage Fee and email reply stating Guest has read and agrees to the terms and conditions in the Rental Agreement. Instructions will not be emailed until these 3 items have been received by Agent.

 

VENUE IN CASE OF DISPUTE
By booking a Mexico vacation with Akumal Villas, you acknowledge and agree that the proper venue for any dispute or claim that you make regarding your vacation arrangements by Akumal Villas shall be made in Mexico.

 

LIMITATION OF LIABILITY

Akumal Properties LLC is acting hereunder as an agent for accommodations, transportation, services and activities, and maintains no control nor assumes responsibility over the equipment, facilities, operations, agents or employees of the owner of the accommodation and shall not be liable for any claim, loss, damage, cost of expense, or any person occupying or visiting the accommodation arising out of personal injuries, accident or death; property loss or damages; loss or changed itinerary resulting from any acts or omission of the owner of the accommodation, his employees or agents, or any other party not under the direct employment and control of Akumal Villas or from any natural disaster, war, strikes, government or any other event or cause beyond its control. Each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss, damage, delay or theft of personal property and baggage. It is recommended that each guest procure travel insurance for the protection of persons and property and with respect to personal liability, while traveling to and from the occupying accommodations.

Payment of the deposit or full rent is an acknowledgement that you agree to the Terms and Conditions of this Rental Agreement.